Shipping policy
SHIPPING POLICY
SHIPPING DESTINATIONS
Passions KC, Inc. d/b/a Leather Masters ships to all 50 United States.
SHIPPING RATES
Economy Shipping:
• $9.90 for orders under $200
• Free for orders of $200 or more
• Estimated carrier delivery time: 5–8 business days
Express Shipping:
• $30
• Estimated carrier delivery time: 1–2 business days
Carrier delivery times begin after an order has been completed, packaged, and shipped.
ORDER PROCESSING
In-stock items normally ship within two business days after the order is accepted and payment is processed.
CUSTOM, SPECIAL-ORDER, AND OUT-OF-STOCK ITEMS
Our leather products are handmade in Kansas City, Missouri.
Custom items, special-order items, and out-of-stock items that must be made normally require four to six weeks before shipment. We will make every reasonable effort to complete and ship your order as quickly as possible.
Choosing Express Shipping does not shorten the production time for a custom, special-order, or out-of-stock item. The Express delivery timeframe begins only after the completed item has been shipped.
INVENTORY AVAILABILITY
We do our best to maintain accurate online inventory. Because we sell products both online and in our physical store, an item shown as in stock may occasionally sell before our online inventory is updated.
If this happens and the item can be made, the order will require the standard four-to-six-week production timeframe. We will contact you if we cannot make or obtain the item.
TRACKING INFORMATION
When your order ships, Shopify will send tracking information to the email address provided with your order.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.
LOST OR DAMAGED PACKAGES
If a package appears to be lost or arrives damaged, contact Passions KC first. We will work with the shipping carrier to investigate the issue and explain the next steps.
Please keep the original packaging and take photographs of any visible damage.
DELIVERY DELAYS
Shipping and delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, severe weather, incorrect customer information, or events outside our reasonable control.
CONTACT INFORMATION
Questions about an order or shipment may be directed to:
Passions KC, Inc. d/b/a Leather Masters
208 Westport Road
Kansas City, Missouri 64111
Email: passionskc@gmail.com
Phone: (816) 561-6397